On Scene FX - Professional makeup service, 7-1270 Wellington St. Ottawa , ON K1Y3A5 - Canada
Phone: (613) 867-9460 Email: info@onscenefx.com

Return Policy

Thanks for shopping at ON SCENE FX. If you are not entirely satisfied with your purchase, we're here to help.

Returns:

You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and the seal unbroken. For sanitary reasons, any liquid (glues, latex, blood, paints, cleaners, etc) cannot be returned or refunded. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 10 DAYS, depending on your card issuer's policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions on how to return your item to us or have any clarification questions, please don’t hesitate to contact us.